Splash Internet Pty Ltd
Critical Information Summary
Splash Internet VOIP Plans
Information About This Service:
The Service:
Splash Casual Internet offers VOIP Phone packages.
Mandatory Components:
You will require a suitable phone eg. standard landline analog phone cordless/corded or we can provide a phone you can purchase.
Minimum term:
All our VOIP plans are non-contractual. All accounts will be billed 1 month in advance.
Important Conditions:
This service may not be available at your location. Please go to our website www.splashinternet.com.au or call us to find out if you can be connected to this service at your location. This service is only available to customers within our network range and for the sole purpose of home use only. Please refer to our VOIP fair use policy for more information.
Information About Pricing
| Plan | Mobile Calls Included | STD Calls Included | International Calls Included | Number Provided (DID) | Price |
|---|---|---|---|---|---|
| Lite | 300 minutes (excess mobile calls charged at $0.16 per/minute) | Unlimited | POA | Yes | $30.00 |
| Pro | Unlimited | Unlimited | POA | Yes | $40.00 |
Other Information
Usage information:
You can monitor your usage going to https://voip2.splashinternet.org or by calling us on (02) 6100 4600.
Enquires, Feedback & Complaints:
We are committed to providing you with an excellent service. Please contact us by calling (02) 6100 4600 or by sending an email tosupport@splashnetworks.com.au if you have any questions, would like to give feedback or make a complaint.
Telecommunications Industry Ombudsman:
We encourage you to always contact us first if you experience any problems or are unhappy with our service. We will do our best to solve your problem during our first contact.
You can contact the TIO as follows:
Phone: 1800 062 058
Fax: 1800 630 614
Online: http://www.tio.com.au/making-a-complaint